Professional & Support Services

SERVICE CATALOG

Structured, vendor-agnostic services focused on predictable delivery, operational resilience, and knowledge transfer.

Solution Design & Architecture

We create pragmatic, secure, and cost-effective architectures that meet your functional and non-functional requirements. Our architects translate business objectives into technical blueprints that are scalable, resilient, and maintainable.

What we do

Requirement discovery & stakeholder workshops
Current state assessment and gap analysis
Target architecture, component selection, and integration patterns
Security & compliance design, scalability and performance planning
Implementation roadmap and migration strategy

Deliverables

Architecture decision records (ADRs) and solution diagrams
Bill of materials and vendor-neutral options
Implementation and migration plan with risk register

Outcome: Reduced risk

Duration: 2–6 weeks

Artifacts: ADRs, diagrams

Project Management & Implementation

Certified project managers and experienced technical teams ensure projects are delivered on time, on budget, and to scope. We apply best-practice delivery methodologies and maintain clear stakeholder communication throughout the lifecycle.

How we work

Project initiation, governance and planning
Stage-based delivery with milestones and QA gates
Change control, risk management and vendor coordination
Cutover planning, validation and handover

What you can expect

Weekly status reports and a single point of contact
Test plans, runbooks and deployment automation where applicable
Operational acceptance and knowledge handover

Outcome: Predictable delivery

Engagement: Fixed price or time & materials

Governance: PMO / onsite PM

Post-Sales Support & Maintenance

Our post-sales support model keeps solutions healthy after deployment. We provide tiered support options, SLA-driven incident handling, and proactive maintenance to reduce unplanned downtime and extend the useful life of your systems.

Services included

Tier 1–3 technical support and incident management
Patch management, firmware upgrades and preventative maintenance
Health checks, system tuning, and lifecycle planning
Knowledge base and runbook updates

SLA & reporting

Custom SLAs for response and resolution
Monthly reports with incidents, root causes and trend analysis

Outcome: Improved availability

SLA: Configurable

Support: 24/7 optional

Managed Services

For organisations that prefer an operational partner, our managed services deliver ongoing monitoring, management, and optimisation of key infrastructure and security functions. We embed processes and automation to lower operational overheads.

Capabilities

Managed network, security, and server platform operations
Managed backup and disaster recovery orchestration
Managed detection & response (MDR) and security operations
Capacity planning, billing and consumption reporting

Engagement models

Fully-managed (outsourced) – SLA backed
Co-managed – we augment your team
Hybrid – managed for critical systems only

Outcome: Operational simplicity

Billing: Monthly

Scalability: Elastic

Staff Training & Knowledge Transfer

Successful projects require empowered teams. We deliver role-based training, workshops, and formal knowledge transfer tailored to your environment and operations model.

Training formats

Instructor-led workshops (onsite or virtual)
Hands-on lab sessions and simulations
Train-the-trainer and certification preparation
Documentation, runbooks and recorded sessions

Benefits

Reduced reliance on external support
Faster incident resolution and improved MTTR
Stronger internal capability and confidence

Outcome: Sustainable ops

Format: Workshop / labs

Follow-up: 30/60/90 day reviews

How We Engage

We work with clear intake, delivery and handover phases. Typical steps include:

Discovery & scoping workshop
Proposal and mutually agreed statement of work (SoW)
Delivery with regular checkpoints and QA gates
Transition to operations and knowledge transfer
Optional ongoing managed services and support

Each engagement is tailored to your organisation — we can provide fixed-price projects, retainer-based support, or time-and-materials delivery depending on your preference.

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Professional & Support Services
Ensuring Long-Term Success & Stability